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@@ -74,6 +74,36 @@ body:
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- Debian packages from packages.matrix.org
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- pip (from PyPI)
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- Other (please mention below)
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+ - I don't know
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+ validations:
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+ required: true
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+ - type: input
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+ id: database
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+ attributes:
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+ label: Database
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+ description: |
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+ Are you using SQLite or PostgreSQL? What's the version of your database?
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+
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+ If PostgreSQL, please also answer the following:
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+ - are you using a single PostgreSQL server
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+ or [separate servers for `main` and `state`](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#databases)?
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+ - have you previously ported from SQLite using the Synapse "portdb" script?
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+ - have you previously restored from a backup?
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+ validations:
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+ required: true
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+ - type: dropdown
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+ id: workers
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+ attributes:
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+ label: Workers
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+ description: |
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+ Are you running a single Synapse process, or are you running
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+ [2 or more workers](https://matrix-org.github.io/synapse/latest/workers.html)?
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+ options:
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+ - Single process
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+ - Multiple workers
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+ - I don't know
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+ validations:
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+ required: true
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- type: textarea
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id: platform
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attributes:
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@@ -83,17 +113,28 @@ body:
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e.g. distro, hardware, if it's running in a vm/container, etc.
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validations:
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required: true
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+ - type: textarea
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+ id: config
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+ attributes:
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+ label: Configuration
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+ description: |
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+ Do you have any unusual config options turned on? If so, please provide details.
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+
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+ - Experimental or undocumented features
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+ - [Presence](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#presence)
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+ - [Message retention](https://matrix-org.github.io/synapse/latest/message_retention_policies.html)
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+ - [Synapse modules](https://matrix-org.github.io/synapse/latest/modules/index.html)
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- type: textarea
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id: logs
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attributes:
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label: Relevant log output
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description: |
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Please copy and paste any relevant log output, ideally at INFO or DEBUG log level.
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- This will be automatically formatted into code, so there is no need for backticks.
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+ This will be automatically formatted into code, so there is no need for backticks (`\``).
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Please be careful to remove any personal or private data.
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- **Bug reports are usually very difficult to diagnose without logging.**
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+ **Bug reports are usually impossible to diagnose without logging.**
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render: shell
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validations:
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required: true
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