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- <h1 id="overview"><a class="header" href="#overview">Overview</a></h1>
- <p>This document explains how to enable VoIP relaying on your homeserver with
- TURN.</p>
- <p>The synapse Matrix homeserver supports integration with TURN server via the
- <a href="https://tools.ietf.org/html/draft-uberti-behave-turn-rest-00">TURN server REST API</a>. This
- allows the homeserver to generate credentials that are valid for use on the
- TURN server through the use of a secret shared between the homeserver and the
- TURN server.</p>
- <p>The following sections describe how to install <a href="https://github.com/coturn/coturn">coturn</a> (which implements the TURN REST API) and integrate it with synapse.</p>
- <h2 id="requirements"><a class="header" href="#requirements">Requirements</a></h2>
- <p>For TURN relaying with <code>coturn</code> to work, it must be hosted on a server/endpoint with a public IP.</p>
- <p>Hosting TURN behind NAT requires port forwaring and for the NAT gateway to have a public IP.
- However, even with appropriate configuration, NAT is known to cause issues and to often not work.</p>
- <h2 id="coturn-setup"><a class="header" href="#coturn-setup"><code>coturn</code> setup</a></h2>
- <h3 id="initial-installation"><a class="header" href="#initial-installation">Initial installation</a></h3>
- <p>The TURN daemon <code>coturn</code> is available from a variety of sources such as native package managers, or installation from source.</p>
- <h4 id="debian-installation"><a class="header" href="#debian-installation">Debian installation</a></h4>
- <p>Just install the debian package:</p>
- <pre><code class="language-sh">apt install coturn
- </code></pre>
- <p>This will install and start a systemd service called <code>coturn</code>.</p>
- <h4 id="source-installation"><a class="header" href="#source-installation">Source installation</a></h4>
- <ol>
- <li>
- <p>Download the <a href="https://github.com/coturn/coturn/releases/latest">latest release</a> from github. Unpack it and <code>cd</code> into the directory.</p>
- </li>
- <li>
- <p>Configure it:</p>
- <pre><code class="language-sh">./configure
- </code></pre>
- <p>You may need to install <code>libevent2</code>: if so, you should do so in
- the way recommended by your operating system. You can ignore
- warnings about lack of database support: a database is unnecessary
- for this purpose.</p>
- </li>
- <li>
- <p>Build and install it:</p>
- <pre><code class="language-sh">make
- make install
- </code></pre>
- </li>
- </ol>
- <h3 id="configuration"><a class="header" href="#configuration">Configuration</a></h3>
- <ol>
- <li>
- <p>Create or edit the config file in <code>/etc/turnserver.conf</code>. The relevant
- lines, with example values, are:</p>
- <pre><code>use-auth-secret
- static-auth-secret=[your secret key here]
- realm=turn.myserver.org
- </code></pre>
- <p>See <code>turnserver.conf</code> for explanations of the options. One way to generate
- the <code>static-auth-secret</code> is with <code>pwgen</code>:</p>
- <pre><code class="language-sh">pwgen -s 64 1
- </code></pre>
- <p>A <code>realm</code> must be specified, but its value is somewhat arbitrary. (It is
- sent to clients as part of the authentication flow.) It is conventional to
- set it to be your server name.</p>
- </li>
- <li>
- <p>You will most likely want to configure coturn to write logs somewhere. The
- easiest way is normally to send them to the syslog:</p>
- <pre><code class="language-sh">syslog
- </code></pre>
- <p>(in which case, the logs will be available via <code>journalctl -u coturn</code> on a
- systemd system). Alternatively, coturn can be configured to write to a
- logfile - check the example config file supplied with coturn.</p>
- </li>
- <li>
- <p>Consider your security settings. TURN lets users request a relay which will
- connect to arbitrary IP addresses and ports. The following configuration is
- suggested as a minimum starting point:</p>
- <pre><code># VoIP traffic is all UDP. There is no reason to let users connect to arbitrary TCP endpoints via the relay.
- no-tcp-relay
- # don't let the relay ever try to connect to private IP address ranges within your network (if any)
- # given the turn server is likely behind your firewall, remember to include any privileged public IPs too.
- denied-peer-ip=10.0.0.0-10.255.255.255
- denied-peer-ip=192.168.0.0-192.168.255.255
- denied-peer-ip=172.16.0.0-172.31.255.255
- # recommended additional local peers to block, to mitigate external access to internal services.
- # https://www.rtcsec.com/article/slack-webrtc-turn-compromise-and-bug-bounty/#how-to-fix-an-open-turn-relay-to-address-this-vulnerability
- no-multicast-peers
- denied-peer-ip=0.0.0.0-0.255.255.255
- denied-peer-ip=100.64.0.0-100.127.255.255
- denied-peer-ip=127.0.0.0-127.255.255.255
- denied-peer-ip=169.254.0.0-169.254.255.255
- denied-peer-ip=192.0.0.0-192.0.0.255
- denied-peer-ip=192.0.2.0-192.0.2.255
- denied-peer-ip=192.88.99.0-192.88.99.255
- denied-peer-ip=198.18.0.0-198.19.255.255
- denied-peer-ip=198.51.100.0-198.51.100.255
- denied-peer-ip=203.0.113.0-203.0.113.255
- denied-peer-ip=240.0.0.0-255.255.255.255
- # special case the turn server itself so that client->TURN->TURN->client flows work
- # this should be one of the turn server's listening IPs
- allowed-peer-ip=10.0.0.1
- # consider whether you want to limit the quota of relayed streams per user (or total) to avoid risk of DoS.
- user-quota=12 # 4 streams per video call, so 12 streams = 3 simultaneous relayed calls per user.
- total-quota=1200
- </code></pre>
- </li>
- <li>
- <p>Also consider supporting TLS/DTLS. To do this, add the following settings
- to <code>turnserver.conf</code>:</p>
- <pre><code># TLS certificates, including intermediate certs.
- # For Let's Encrypt certificates, use `fullchain.pem` here.
- cert=/path/to/fullchain.pem
- # TLS private key file
- pkey=/path/to/privkey.pem
- # Ensure the configuration lines that disable TLS/DTLS are commented-out or removed
- #no-tls
- #no-dtls
- </code></pre>
- <p>In this case, replace the <code>turn:</code> schemes in the <code>turn_uris</code> settings below
- with <code>turns:</code>.</p>
- <p>We recommend that you only try to set up TLS/DTLS once you have set up a
- basic installation and got it working.</p>
- <p>NB: If your TLS certificate was provided by Let's Encrypt, TLS/DTLS will
- not work with any Matrix client that uses Chromium's WebRTC library. This
- currently includes Element Android & iOS; for more details, see their
- <a href="https://github.com/vector-im/element-android/issues/1533">respective</a>
- <a href="https://github.com/vector-im/element-ios/issues/2712">issues</a> as well as the underlying
- <a href="https://bugs.chromium.org/p/webrtc/issues/detail?id=11710">WebRTC issue</a>.
- Consider using a ZeroSSL certificate for your TURN server as a working alternative.</p>
- </li>
- <li>
- <p>Ensure your firewall allows traffic into the TURN server on the ports
- you've configured it to listen on (By default: 3478 and 5349 for TURN
- traffic (remember to allow both TCP and UDP traffic), and ports 49152-65535
- for the UDP relay.)</p>
- </li>
- <li>
- <p>If your TURN server is behind NAT, the NAT gateway must have an external,
- publicly-reachable IP address. You must configure coturn to advertise that
- address to connecting clients:</p>
- <pre><code>external-ip=EXTERNAL_NAT_IPv4_ADDRESS
- </code></pre>
- <p>You may optionally limit the TURN server to listen only on the local
- address that is mapped by NAT to the external address:</p>
- <pre><code>listening-ip=INTERNAL_TURNSERVER_IPv4_ADDRESS
- </code></pre>
- <p>If your NAT gateway is reachable over both IPv4 and IPv6, you may
- configure coturn to advertise each available address:</p>
- <pre><code>external-ip=EXTERNAL_NAT_IPv4_ADDRESS
- external-ip=EXTERNAL_NAT_IPv6_ADDRESS
- </code></pre>
- <p>When advertising an external IPv6 address, ensure that the firewall and
- network settings of the system running your TURN server are configured to
- accept IPv6 traffic, and that the TURN server is listening on the local
- IPv6 address that is mapped by NAT to the external IPv6 address.</p>
- </li>
- <li>
- <p>(Re)start the turn server:</p>
- <ul>
- <li>
- <p>If you used the Debian package (or have set up a systemd unit yourself):</p>
- <pre><code class="language-sh">systemctl restart coturn
- </code></pre>
- </li>
- <li>
- <p>If you installed from source:</p>
- <pre><code class="language-sh">bin/turnserver -o
- </code></pre>
- </li>
- </ul>
- </li>
- </ol>
- <h2 id="synapse-setup"><a class="header" href="#synapse-setup">Synapse setup</a></h2>
- <p>Your homeserver configuration file needs the following extra keys:</p>
- <ol>
- <li>"<code>turn_uris</code>": This needs to be a yaml list of public-facing URIs
- for your TURN server to be given out to your clients. Add separate
- entries for each transport your TURN server supports.</li>
- <li>"<code>turn_shared_secret</code>": This is the secret shared between your
- homeserver and your TURN server, so you should set it to the same
- string you used in turnserver.conf.</li>
- <li>"<code>turn_user_lifetime</code>": This is the amount of time credentials
- generated by your homeserver are valid for (in milliseconds).
- Shorter times offer less potential for abuse at the expense of
- increased traffic between web clients and your homeserver to
- refresh credentials. The TURN REST API specification recommends
- one day (86400000).</li>
- <li>"<code>turn_allow_guests</code>": Whether to allow guest users to use the
- TURN server. This is enabled by default, as otherwise VoIP will
- not work reliably for guests. However, it does introduce a
- security risk as it lets guests connect to arbitrary endpoints
- without having gone through a CAPTCHA or similar to register a
- real account.</li>
- </ol>
- <p>As an example, here is the relevant section of the config file for <code>matrix.org</code>. The
- <code>turn_uris</code> are appropriate for TURN servers listening on the default ports, with no TLS.</p>
- <pre><code>turn_uris: [ "turn:turn.matrix.org?transport=udp", "turn:turn.matrix.org?transport=tcp" ]
- turn_shared_secret: "n0t4ctuAllymatr1Xd0TorgSshar3d5ecret4obvIousreAsons"
- turn_user_lifetime: 86400000
- turn_allow_guests: True
- </code></pre>
- <p>After updating the homeserver configuration, you must restart synapse:</p>
- <ul>
- <li>If you use synctl:
- <pre><code class="language-sh"># Depending on how Synapse is installed, synctl may already be on
- # your PATH. If not, you may need to activate a virtual environment.
- synctl restart
- </code></pre>
- </li>
- <li>If you use systemd:
- <pre><code class="language-sh">systemctl restart matrix-synapse.service
- </code></pre>
- </li>
- </ul>
- <p>... and then reload any clients (or wait an hour for them to refresh their
- settings).</p>
- <h2 id="troubleshooting"><a class="header" href="#troubleshooting">Troubleshooting</a></h2>
- <p>The normal symptoms of a misconfigured TURN server are that calls between
- devices on different networks ring, but get stuck at "call
- connecting". Unfortunately, troubleshooting this can be tricky.</p>
- <p>Here are a few things to try:</p>
- <ul>
- <li>
- <p>Check that you have opened your firewall to allow TCP and UDP traffic to the
- TURN ports (normally 3478 and 5349).</p>
- </li>
- <li>
- <p>Check that you have opened your firewall to allow UDP traffic to the UDP
- relay ports (49152-65535 by default).</p>
- </li>
- <li>
- <p>Try disabling <code>coturn</code>'s TLS/DTLS listeners and enable only its (unencrypted)
- TCP/UDP listeners. (This will only leave signaling traffic unencrypted;
- voice & video WebRTC traffic is always encrypted.)</p>
- </li>
- <li>
- <p>Some WebRTC implementations (notably, that of Google Chrome) appear to get
- confused by TURN servers which are reachable over IPv6 (this appears to be
- an unexpected side-effect of its handling of multiple IP addresses as
- defined by
- <a href="https://tools.ietf.org/html/draft-ietf-rtcweb-ip-handling-12"><code>draft-ietf-rtcweb-ip-handling</code></a>).</p>
- <p>Try removing any AAAA records for your TURN server, so that it is only
- reachable over IPv4.</p>
- </li>
- <li>
- <p>If your TURN server is behind NAT:</p>
- <ul>
- <li>
- <p>double-check that your NAT gateway is correctly forwarding all TURN
- ports (normally 3478 & 5349 for TCP & UDP TURN traffic, and 49152-65535 for the UDP
- relay) to the NAT-internal address of your TURN server. If advertising
- both IPv4 and IPv6 external addresses via the <code>external-ip</code> option, ensure
- that the NAT is forwarding both IPv4 and IPv6 traffic to the IPv4 and IPv6
- internal addresses of your TURN server. When in doubt, remove AAAA records
- for your TURN server and specify only an IPv4 address as your <code>external-ip</code>.</p>
- </li>
- <li>
- <p>ensure that your TURN server uses the NAT gateway as its default route.</p>
- </li>
- </ul>
- </li>
- <li>
- <p>Enable more verbose logging in coturn via the <code>verbose</code> setting:</p>
- <pre><code>verbose
- </code></pre>
- <p>... and then see if there are any clues in its logs.</p>
- </li>
- <li>
- <p>If you are using a browser-based client under Chrome, check
- <code>chrome://webrtc-internals/</code> for insights into the internals of the
- negotiation. On Firefox, check the "Connection Log" on <code>about:webrtc</code>.</p>
- <p>(Understanding the output is beyond the scope of this document!)</p>
- </li>
- <li>
- <p>You can test your Matrix homeserver TURN setup with <a href="https://test.voip.librepush.net/">https://test.voip.librepush.net/</a>.
- Note that this test is not fully reliable yet, so don't be discouraged if
- the test fails.
- <a href="https://github.com/matrix-org/voip-tester">Here</a> is the github repo of the
- source of the tester, where you can file bug reports.</p>
- </li>
- <li>
- <p>There is a WebRTC test tool at
- <a href="https://webrtc.github.io/samples/src/content/peerconnection/trickle-ice/">https://webrtc.github.io/samples/src/content/peerconnection/trickle-ice/</a>. To
- use it, you will need a username/password for your TURN server. You can
- either:</p>
- <ul>
- <li>
- <p>look for the <code>GET /_matrix/client/r0/voip/turnServer</code> request made by a
- matrix client to your homeserver in your browser's network inspector. In
- the response you should see <code>username</code> and <code>password</code>. Or:</p>
- </li>
- <li>
- <p>Use the following shell commands:</p>
- <pre><code class="language-sh">secret=staticAuthSecretHere
- u=$((`date +%s` + 3600)):test
- p=$(echo -n $u | openssl dgst -hmac $secret -sha1 -binary | base64)
- echo -e "username: $u\npassword: $p"
- </code></pre>
- <p>Or:</p>
- </li>
- <li>
- <p>Temporarily configure coturn to accept a static username/password. To do
- this, comment out <code>use-auth-secret</code> and <code>static-auth-secret</code> and add the
- following:</p>
- <pre><code>lt-cred-mech
- user=username:password
- </code></pre>
- <p><strong>Note</strong>: these settings will not take effect unless <code>use-auth-secret</code>
- and <code>static-auth-secret</code> are disabled.</p>
- <p>Restart coturn after changing the configuration file.</p>
- <p>Remember to restore the original settings to go back to testing with
- Matrix clients!</p>
- </li>
- </ul>
- <p>If the TURN server is working correctly, you should see at least one <code>relay</code>
- entry in the results.</p>
- </li>
- </ul>
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