123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199 |
- <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
- <html>
- <head>
- <title>Reporting Ghostscript problems</title>
- <!-- $Id: Bug-info.htm,v 1.20.2.2 2002/02/01 05:31:24 raph Exp $ -->
- <link rel="stylesheet" type="text/css" href="gs.css" title="Ghostscript Style">
- </head>
- <body>
- <!-- [1.0 begin visible header] ============================================ -->
- <!-- [1.1 begin headline] ================================================== -->
- <h1>Reporting Ghostscript problems</h1>
- <!-- [1.1 end headline] ==================================================== -->
- <!-- [1.0 end visible header] ============================================== -->
- <!-- [2.0 begin contents] ================================================== -->
- <!-- [2.0 end contents] ==================================================== -->
- <!-- [3.0 begin visible trailer] =========================================== -->
- <hr>
- <p>
- The Ghostscript development team wants Ghostscript to be of high quality,
- but we have limited resources for responding to problems, so please read
- this document carefully. Read each section in order, and follow the
- instructions in the first one that applies to your situation. We appreciate
- problem reports, since they help us improve the quality of Ghostscript, but
- please help us by following the procedure below.
- <p>
- While we do try to respond to all reports, we give priority to the following
- classes of users:
- <ol>
- <li>Beta testers who have actually given us at least one report on some beta
- version supplied to them.
- <li>People developing drivers for Ghostscript or applications based on it,
- and that will be made freely available.
- <li>People who express serious interest in <a
- href="New-user.htm#Commercial_use">licensing Ghostscript commercially</a>.
- <li>Other people who have signed up as testers of developer releases.
- </ol>
- <p>
- We currently have access to systems running Linux, Solaris, Microsoft
- Windows (various versions), and MacOS; gcc, Borland C++ Builder, Watcom C++,
- Microsoft Visual C++, and Metrowerks CodeWarrior. If your problem turns
- out to be specific to some other hardware or software configuration, it may
- take longer to track down, since we will have to rely on other users to
- help.
- <h2>Check that you have a good copy of the most recent version.</h2>
- <p>
- Go to
- <blockquote>
- <a href="http://sourceforge.net/project/showfiles.php?group_id=1897"
- class="offsite">
- http://sourceforge.net/project/showfiles.php?group_id=1897</a>
- </blockquote>
- <p>
- and see if the version number of your Ghostscript installation is the
- highest number listed there in the applicable File Module. The
- <b><tt>ghostscript</tt></b> module lists stable releases; the
- <b><tt>gs-beta</tt></b> module lists beta versions. You can
- find the version number of your installation by executing
- <blockquote><pre>
- gs --version
- </pre></blockquote>
- <p>
- (or <b><tt>gswin32c</tt></b>, or whatever your Ghostscript executable is
- named).
- <p>
- If you aren't running the most recent version, please get the most recent
- version and install it, per the instructions in <a
- href="Install.htm">Install.htm</a>. Check whether the problem is still
- there. If it is, go on to the next step.
- <p>
- Even if you are running the most recent version, it is possible that you may
- be running a modified copy. We are confident that copies on the SourceForge
- site just mentioned, our other master distribution site on
- <a href="ftp://mirror.cs.wisc.edu/pub/mirrors/ghost/"
- class="offsite">mirror.cs.wisc.edu</a>, and CD-ROMs of commercial
- Linux
- distributions are good; if you got Ghostscript somewhere else, please update
- it from one of these places, and check whether the problem is still there
- before proceeding.
- <h2>Check whether your problem is already known.</h2>
- <p>
- Go to
- <blockquote>
- <a href="http://sourceforge.net/bugs/?group_id=1897" class="offsite">
- http://sourceforge.net/bugs/?group_id=1897</a>
- </blockquote>
- <p>
- and see whether your problem is already known. If it is, you may want to
- add a follow-up comment to the report. If it isn't, go on to the next step.
- <h2>Have you ever run Ghostscript successfully?</h2>
- <p>
- If your problem is connected with installing or configuring Ghostscript, and
- you haven't yet been able to run it successfully, we're sorry, but we can't
- provide help. You might want to re-read the <a
- href="Install.htm">instructions</a> for installing Ghostscript, mentioned
- above. If that doesn't help, all we can suggest is that you post your
- problem to the Usenet newsgroup <a
- href="news:comp.lang.postscript">comp.lang.postscript</a>. If, after you
- find the solution, you have suggestions for improving the documentation,
- please let us know.
- <h2>Reproduce the problem with Ghostscript alone.</h2>
- <p>
- If you are running Ghostscript through some other piece of software, such as
- a GUI-based viewer, you will have to reproduce the problem with Ghostscript
- alone before we can look at it.
- <ul>
- <li>If you are running Ghostscript through Ghostview (for Unix and Linux),
- try to run the same file through Ghostscript (<b><tt>gs</tt></b>) without
- using Ghostview. If you don't know how to do this, or the problem doesn't
- show up, please contact <a
- href="mailto:ghostview@cs.wisc.edu">ghostview@cs.wisc.edu</a>.
- <li>If you are running Ghostscript through GSview (for MS Windows and OS/2),
- try to run the same file through Ghostscript (<b><tt>gswin32</tt></b> or
- <b><tt>gswin32c</tt></b>) without using GSview. To find out more details
- about how GSview is calling Ghostscript, start GSview with debugging enabled
- (e.g. <b><tt>gsview /d</tt></b>): these details can be seen using "File
- | Show Messages" and can be copied to the clipboard for pasting into a text
- document. If you have trouble doing this, or if you can't reproduce the
- original problem with Ghostscript alone, please contact <a
- href="mailto:gsview@ghostgum.com.au">gsview@ghostgum.com.au</a>.
- <li>If you are running Ghostscript through any other software (e.g.,
- <b><tt>dvips</tt></b>, a printer spooler, etc.), we are sorry, but we cannot
- help you unless you can tell us how to produce the problem using Ghostscript
- alone.
- </ul>
- <h2>Check whether you are using a third-party printer driver.</h2>
- <p>
- The file <b><tt>src/devs.mak</tt></b> lists all the drivers about which we
- can answer questions; the file <b><tt>src/contrib.mak</tt></b> lists all the
- other drivers. If you are using a driver listed in the latter file, please
- try to reproduce the problem using a driver listed in the former. If you
- can't, please contact the author of the problem driver.
- <h2>Send us a problem report.</h2>
- <p>
- Please go to the problem reporting form in <a
- href="Bug-form.htm">Bug-form.htm</a> and follow its instructions.
- <!-- [3.0 begin visible trailer]
- ============================================= -->
- <hr>
- <p>
- <small>Copyright © 2000 Aladdin Enterprises. All
- rights reserved.</small>
- <p>
- <small>This file is part of AFPL Ghostscript. See the
- <a href="Public.htm">Aladdin Free Public License</a> (the "License") for
- full details of the terms of using, copying, modifying, and
- redistributing AFPL Ghostscript.</small>
- <p>
- <small>Ghostscript version 7.04, 31 January 2002
- <!-- [3.0 end visible trailer] ============================================= -->
- </body>
- </html>
|